I'm standing at the Mt Meru gas station, Great north road, at Spar Northrise. Attendant is topping up flammable petrol in my car. Right in front of a "no cells phone allowed" sign, a phone rings, not surprisingly, the fuel attending in mid service answers the call and after a few seconds I'm expecting her to say "sorry i'm decanting fuel, i'll call back" she continues clucking on the phone and i decide thats its not right so I say to her, 'my dear, do you know that phones are not allowed during service' she responds (still on the phone) "i know, its my job, just go away"... I was left with no option but to report to her supervisor, who was equally surprised at me complaining about her subordinates conduct. Apparently they didn't think it was a big deal to have an ignition source active near an explosive substance, in a densely populated area.
That scenario is 1 of thousands that occur every working hour in Lusaka city. We can say the attendant is bad at her job, obviously; what about her supervisor who is indifferent to their subordinates not following the rules, obviously they are to blame; then again does the Energy Regulation Board, regulate the personnel who handle materials that could have devastating consequences if mishandled.
Our work culture in Zambia borders on mediocrity simply because no one cares enough to point out atrocity, well except me, 1 in 13 million me.
i wish we could stop overlooking such atrocities and confront the wrong doers, who knows, we might get Zambia moving forward with employees who are accountable for their actions.
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